FAQ

LUSITAN BOX : La BOX

I loved a product from the box, where can I find it ?

We are really glad you loved it, most of the products from the boxes are available on our online shop. If there are not anymore you can always find some information about the producers on our blog, and contact them directly to see if they have some places to sell nearby you.

Who are Lusitan Box’s partners ?

Lusitan Box partners are local producers and artists. After each box we try to give informations about each of our partner on our blog, for you to know them better, and who knows, maybe you could make them a visit!

I loved the box, and I tried all its content, I took picture that I would like to share with other LUSITAN lovers, how can I do this ?

Ouah! Thank you so much, you can share it all on our social networks or you can also send us by e-mail to contact@lusitanbox.com, we will make sure that all LUSITAN lovers see it!

The wine list looks really interesting, but I can’t find those wines here around, where can I find them ?

Wine from each month wine list are available on our online shop, we are shipping to several european country, unfortunatly not all of them, contact us if you have a special request about wine at contact@lusitanbox.com.

How do you select products from each box ?

For each box we chose a thematic and we try to choose our products and recipes around this thematic. Products are almost always related to some recipe from the box, we try to choose original and traditionally made products to give you the best taste from Portugal. There is always 5 to 7 products in each box, including a piece of craftwork. You can check products from previous boxes on our shop, or check the last boxes. We always choose our product to cover as large as possible space on the map, for you to travel around with each products.

Where are the recipe from

We choose recipe from family books & traditions, we also work with professional cook from local restaurants. We always try each recipe several times before we send them, to be sure they really taste like traditional food.

What’s inside the box exactly ?

Inside each box you will find 5 to 7 products (food, drinks, or craftwork), recipes (at least 3, first course, main course and desert), a wine list (also available on our shop), some vouchers (hotels, restaurants, activities …) and a map for you to locate all those elements in a geographical point of view.

Can I know in advance which products will be inside the box ?

We adore surprises! In anyways, products inside the boxes will be shown, little by little, on our blog and social networks. So follow us !

Lusitan Box is for whom ?

Lusitan Box is for Portugal lovers of course, but also for curious and travellers, for food lovers, and mediterranean cuisine addicts, for Portuguese living abroad and missing home. Every 3 month we send a bit of Portugal to your mailbox. Inside each box you will find 5 to 7 products (food, drinks, or craftwork), recipes (at least 3, first course, main course and desert), a wine list (also available on our shop), some vouchers (hotels, restaurants, activities …) and a map for you to locate all those elements in a geographical point of view.

References :

Refer a friend, what is that ?

Referring a friend is a great way for you and your friend to get advantage on our subscriptions and shop. When you refer a friend, you and your friend get a 10% discount coupon on our site.

How it works ?

By giving your friend e-mail adress, we will then contact your friend and ask if she/he wants to be refered by you, if she/he suscribe to our box, you and her/him get 10% discount on your next shopping cart on our site.

Subscription

When can I order my lusitan box ?

You can order your Lusitan Box online, you can try just once or subscribe to one of our subscription options.

Which are the subscription options ?

You can subscribe for 6 months or one year, and receive a box every 3 months at home. This two option are pre-paid options, you pay for 6 months or one year already at the moment of the subscription.

Can I order some of the old editions of the box ?

Some of our old boxes are available in the shop, depending on the stock.

I will be away from home for some time and I’m worried to miss my box.

We are sending your boxes around day 25 of every month, you can always change your address in your account space before this date, or send us a mail to check when is your next box coming, contact@lusitanbox.com.


Delivery

I bought a box or a subscription today, when will I receive my first box ?

We are sending your boxing around day 25 of every month, if you made your order before day 15 you should receive your box this month, otherwise, you will receive after 25 of next month, depending on the stock.

Is there any delivery fees ?

Delivery fees depends on the country of delivery, you will see those fees when ordering.

How can I change the address of delivery ?

You can always change your informations by accessing your account on our site.

My box arrived damaged, what should I do ?

You should notify us within 2 days after receiving the product, send us an email at contact@lusitanbox.com with photos of the defective product, then we will tell you the steps you should follow to send us back your product. If the product is found to be defective, the customer will receive a new product in the stocks. If out of stock, the customer will receive an equivalent.

I didn’t find the answer to my question, what should I do?

Please contact us at contact@lusitanbox.com, we are trying to answer as fast as possible, available on week days from 9h until 18h (Portuguese time).